Return Policy
1. Introduction
We understand that you may want to return, refund or exchange a product if you are not satisfied with it. However, due to the nature of our products being custom-made/personalized, we cannot accept returns, refunds or exchanges.
2. Why is this policy in place?
We have a non-returnable and non-refundable policy for products in place to protect our customers and our business. When you order a personalized product, we use your specific instructions to create a one-of-a-kind item for you. This means that we cannot sell the product to someone else if you decide to return it. Additionally, we incur costs to create personalized products, such as the cost of the materials and the time it takes to create the product. If we were to allow returns and exchanges, we would lose money on every returned product.
3. What are my options if I am not satisfied with my purchase?
If you are not satisfied with your personalized resin product, we apologize for the inconvenience. We offer a few options to help you resolve your issue:
You can contact us and we will try to work with you to find a solution.
You can keep the product and use it as-is.
You can donate the product to a charity.
4. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately. We will work with you to replace the product or refund your purchase.
5. Thank you for your understanding.
We appreciate your understanding of our non-returnable and non-refundable policy for custom-made/personalized products. We hope you will continue to shop with us in the future.
