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  • The order form for the Create-a-Keychain isn't working, where can I place my order?
    The order form is available by clicking on this link
  • How do I place a customized order that is unavailable on your website?
    Special orders can be emailed to Please be as specific as possible, provide as much detail as possible. Examples: What colors do they like, and don't like? Sports - be more specific and tell me their fave team Flowers - be more specific and tell me their favorite (and color) Achievements, milestones: These are just examples: Personal Life: Graduation from school or university. Getting married. Birth of a child. Buying a first home. Retirement. Business: Company founding or establishment. Reaching a specific revenue or profit milestone. Launching a new product or service. Expansion into new markets or locations. Mergers and acquisitions. Health and Fitness: Reaching a specific weight loss or fitness goal. Running a marathon or completing a challenging physical activity. Hitting a personal best in a sport or exercise. Recovery from a serious illness or injury. Adopting a healthier lifestyle.
  • What is your response time for customer inquiries?
    We respond within 24 hours, however, if you have any urgent concerns, please feel free to email or text (716) 466-1124
  • How long will it take to receive my order?
    The delivery time depends on your location and the shipping method chosen during checkout. Typically, orders are processed and shipped within 1-2 business days. Once shipped, domestic orders usually arrive within 3-5 business days, while international orders may take longer. For simple products such as keychains, these are the quickest and take approximately 10 business days, from start to finish, to arrive at your door. For complex products such as keepsakes, it may take at least 3 weeks to a month before you receive it, as there may be delicate fillers involved such as real flowers that need to be dried first if they aren't yet.
  • Care Instructions for your Resin products
    (Epoxy) Resin is a versatile material often used in crafting, jewelry making, and other creative projects. Proper care can help maintain the appearance and longevity of your resin creations. Here are some general tips for resin care: Avoid Sunlight: Prolonged exposure to direct sunlight can cause resin to become yellow or discolored over time. Store or display your resin items away from intense sunlight. Clean Gently: To clean resin items, use a soft, damp cloth. Avoid abrasive or harsh cleaning materials and chemicals that could scratch or damage the resin surface. Avoid Heat: Resin can soften or deform when exposed to high temperatures. Keep resin items away from heat sources like stovetops, ovens, or hot water. Store Properly: When not in use, store your resin items in a cool, dry place. If you're storing jewelry or other small items, consider using a soft pouch or separate compartments to prevent scratching. Avoid Chemicals: Harsh chemicals, solvents, or alcohol-based cleaners can damage the resin finish. Avoid contact with these substances. Avoid Impact: Resin is relatively durable, but it can still chip or crack if subjected to strong impact. Handle your resin items with care to prevent damage. Avoid Water Exposure: While most resins are water-resistant, extended exposure to water or submersion could potentially weaken the bond or affect the appearance. Remove resin jewelry before swimming or bathing. Polish Occasionally: Depending on the type of resin and its finish, you may be able to polish it with a gentle plastic or resin polish to restore shine and remove minor scratches. Check for Wear: Over time, resin items may show signs of wear. Inspect your resin creations regularly for any chips, cracks, or other damage, and address them promptly. Follow Recommendations: If you purchased a resin product, be sure to follow any care instructions provided by the resin supplier. Remember that different types of resin may have slightly different care requirements, so it's a good idea to consult any documentation or guidance that came with the resin you used. Taking good care of your resin items can help them stay beautiful and last for years to come.
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